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Troubleshoot issues using the 
BlackBerry Access

You can use the 
BlackBerry Access
 console to help users find possible causes of issues that they might encounter.
Provide the following instructions to users:
  1. Tap The Launcher icon to open the 
    BlackBerry Dynamics Launcher
  2. Tap The Settings icon.
  3. Tap 
  4. Tap 
  5. Look at the displayed messages to see if they indicate what the problem is.