Troubleshoot issues using devtools

You can use

Google Chrome

Developer Tools to help you troubleshoot the

BlackBerry Access

browser.

If your access is blocked by your administrator, the

BlackBerry Access

browser is not available in

Google Chrome

developer tools.

Verify that

BlackBerry Access

for desktop is enabled for developer mode by your administrator.

Verify that

Google Chrome

version 32 or later installed is on your computer.

Verify that

BlackBerry Access

is installed and activated on your device.

Connect your device to your computer.

On your device, open the

BlackBerry Access

app and navigate to a web address.

On your desktop, open

Google Chrome

Complete one of the following tasks:

On a computer running a

Windows

operating system, click the overflow menu

> More tools > Developer tools

On a computer running macOS, on the menu, click

View > Develop > Developer Tools

In the

Devices

section, click the device that is connected to the computer.

On the

Remote devices

tab, the following information is listed:

The

BlackBerry Access

app

Open web address tabs

You can perform the following tests:

Task	Steps
Reload the web address in the open tab	Click the overflow menu > Reload .
Change focus to another tab	Beside the web address that you want to switch focus to, click the overflow menu > Focus .
Close a tab	Beside the web address that you want to close, click the overflow menu > Close .
Open a new tab	In the New tab field, type the web address you want to open. Click Open .
Open a debug window for a web address	Beside the web address that you want to debug, click Inspect . You can view browser error messages that might be present and browser elements.