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Considerations for changing BlackBerry Dynamics certificates

Review the following considerations if you want to change any of the
BlackBerry Dynamics
SSL certificates. If problems occur when you change a certificate, communication between
BlackBerry UEM
components and between
UEM
and
BlackBerry Dynamics
apps could be disrupted. Plan and test certificate changes carefully.
Consideration
Details
Add new certificates to peripheral equipment
If you have added
BlackBerry Dynamics
certificates to peripheral equipment on your network, add the new certificate to peripheral equipment before adding it to
UEM
.
Use the latest versions of
BlackBerry Dynamics
apps
If you are replacing the
BlackBerry Dynamics
certificate for application management or
Direct Connect
, ensure that users are using the latest available version of
BlackBerry Dynamics
apps before you replace the certificate.
BlackBerry Dynamics
apps must be open to receive a certificate
A user must open a
BlackBerry Dynamics
app on their device for it to receive a certificate from
UEM
. If you are replacing the
BlackBerry Dynamics
certificate for application management or
Direct Connect
and the change becomes effective before
UEM
pushes the certificate to all
BlackBerry Dynamics
apps, any apps that did not receive the certificate must be reactivated. Apps do not receive certificates while they are suspended on
iOS
devices or while
Android
devices are in Doze mode.
Verify that the
BlackBerry Connectivity Node
is accessible
If any
BlackBerry Proxy
instances are unreachable by
UEM
when
BlackBerry Dynamics
certificates are replaced,
BlackBerry Dynamics
apps will not be able to connect to those instances following the certificate replacement.
Scheduling certificate changes
If you are replacing the certificate for
BlackBerry Dynamics
servers, choose a period of low activity to restart the servers.
Allow sufficient time for new certificates to propagate to
BlackBerry Proxy
and
BlackBerry Dynamics
apps. If you are replacing only the certificate for
BlackBerry Dynamics
servers, allow at least 10 minutes before the server restarts.