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Cylance Multi-Tenant Console release notes

What's new in
Cylance
Multi-Tenant Console

Feature
Description
Date added
Manage
CylanceMDR
escalation groups
You can now add partner administrators to
CylanceMDR
escalation groups so that when a
CylanceMDR
analyst escalates an incident, the appropriate partner administrators are notified based on the severity status of the incident. For example, when the severity of an incident is set to High, members that are in the "-High" escalation group receive a notification.
November 2024
Bug fixes
November 2024
CylanceMDR
support
Partner users can now easily manage
CylanceMDR
customers from the Dashboard and Incidents pages in the
Cylance
Multi-Tenant Console
.
  • The Dashboard pages for
    CylanceMDR
    have an interactive layout that visually displays the various types of alerts that were escalated to organizations you manage, as well as top threats by alert type or target. You can filter the data by organizations that you’re managing and set the timeframe to limit the data presented on the dashboard.
  • The Alert > Incidents page lists the incidents that
    CylanceMDR
    analysts have escalated and require attention from the organization. You can filter and sort the list from the column headings, for example, by the tenant organization name.
November 2024
Bug fixes
August 2024
Health reports
You can now generate monthly health reports for the tenants that you manage. A separate report is generated for each tenant and can be shared with customers individually. The reports include a summary of activities such as the number of identified and quarantined threats, the number of threat intelligence rules created to help block suspicious and known threats, the number of preventative measures and investigations taken, and the number of identified business applications and services to help minimize business disruptions
For more information, see Create a report
July 2024
Duo
Universal MFA
As of July 2024, you can now add
Duo
Universal MFA for multi-factor authentication.
Duo
has ended support for their
Duo
Traditional Prompt. For more information, see the Duo Knowledge Base. If you already have the now deprecated
Duo
MFA authenticator configured, you must add the new
Duo
Universal MFA authenticator or users might not authenticate successfully. The configured
Duo
MFA authenticator will be displayed as read only in the Cylance console.
July 2024
Multi-Tenant Console
experience update
The
Multi-Tenant Console
now has a simplified and modernized UI that unifies it with the
Cylance Endpoint Security
console experience. It features:
  • More granular control of authentication methods, allowing more flexible use of different authentication policies between users.
  • Ability to easily switch from between partner accounts if your user account is associated with more than one partner.
  • In-console notifications to receive information about the latest updates.
July 2024
Bug fixes
June 2024
Bug fixes
February 2024