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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Mobile App 4.15
  4. Mobile App User Guide
  5. Recover your forgotten username

Recover your forgotten username

  1. On the login, alert publishing, or accountability event screen, click
    Forgot Username?
  2. On the
    Retrieve Username
     screen, select
    Email
     or
    Text Message
     from the
    Select Verification Method
     list.
  3. Enter the email or text-messaging number associated with your
    BlackBerry AtHoc
     account.
  4. If your system has reCAPTCHA enabled for user verification, select the
    I'm not a robot
     check box.
  5. Click
    Submit
    . If your email address or text-messaging number is found in the
    BlackBerry AtHoc
     system, a message is displayed instructing you to check for your username in your email or text. If your email or text-messaging number is not found in the
    BlackBerry AtHoc
     system, a message is displayed.
  6. Log in to the mobile app using the username that appears in the email or text message.