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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Mobile App 4.15
  4. Mobile App User Guide
  5. Reset your forgotten password

Reset your forgotten password

  1. On the login, alert publishing, or accountability event screen, click
    Forgot Password?
     under the
    Password
     field.
  2. On the
    Reset Password
     screen, select
    Email
     or
    Text Message
     from the
    Select Verification Method
     list.
  3. Enter the email address or text-messaging number associated with your
    BlackBerry AtHoc
     account.
  4. If your system has reCAPTCHA enabled for user verification, select the
    I'm not a robot
     check box.
  5. Click
    Submit
    . If your email address or text-messaging number is found in the
    BlackBerry AtHoc
     system, a message is displayed instructing you to check your email or text for instructions. If your email or text-messaging number is not found in the
    BlackBerry AtHoc
     system, a message is displayed.
  6. Open the email or text message, then click the
    Reset Password
     link embedded in the body of the message.
  7. Enter your username and then click
    Next
    .
  8. On the
    Reset Password
     screen, enter and re-enter your new password.
  9. Click
    Next
    . If your password meets the length and complexity requirements set by your administrator, a confirmation screen appears.
  10. If you initiated the password reset from the mobile app login screen, you are returned to the login screen. If you initiated the password reset from a feature screen, you are returned to the same feature screen.