- Create and publish alerts
- Publish an alert from an existing alert template
- Publish an alert that requires approval
- Publish a blank alert
- Publish a geofence alert
- Preview and publish an alert
- Search for an alert
- View a quick summary of an alert
- View the details of a sent alert
- Change the number of alerts listed on the Sent Alerts screen
- Edit an alert
- Define alert template details
- Writing effective alert messages
- Define content for an alert or alert template
- Configure a response option as a user attribute
- Target approvers
- Target users
- Targeting basics
- Define fill counts and escalation
- Target groups in alerts or alert templates
- Block groups and distribution lists from receiving an alert
- Target individual users
- Target dependents
- Target subscribed users
- Block a user from receiving an alert
- Target or block users by advanced query
- Target users by role
- Target users by location
- Review the targeting summary
- Select personal devices for an alert or alert template
- Select the device delivery preference
- Target AtHoc Connect organizations
- Select and configure mass devices for an alert or alert template
- Review an alert
- Test an alert
- Set an alert to draft mode
- Publish a draft alert
- Quick publish an alert
- Resend an alert
- Track alerts with advanced reports
- Message termination
- Redundant message stop
- Message consolidation
- End an alert
- Export an alert as a PDF
- Export sent alerts
- Delete an alert
- Duplicate an alert
- Manage the publisher map
- Hosted SMS text messaging tracking codes
- Pager carrier IDs and names
- Phone number validation
- Email format validation
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
- BlackBerry Docs
- BlackBerry AtHoc
- 7.20
- Create and Publish Alerts
- Publish a geofence alert
Publish a geofence alert
Geofence targeting enables operators to target users who are part of a defined geo perimeter on the map. When geofence targeting is enabled,
BlackBerry AtHoc
looks for updates made to users' locations that match the geo perimeter selected in the alert. BlackBerry AtHoc
sends an alert to users who are added to the targeted users for the alert.
User locations are updated when a user manually updates their address, performs a check-in on the mobile app, or when their location is updated by scheduled location access to the location defined in the geofence alert.
Geofence alerts are not limited to location-based targeting. Geofence alerts can also include other targeting methods such as targeting by user, by groups, or by advanced query. If there are updates made to users that match the targeting criteria in the geofence alert for other conditions except location, the new user still receives the alert.
In the alert summary, or in alert reports, there is no distinction between users targeted initially and new users who receive the alert when they enter the geo perimeter.
Limitation
: Operator and distribution list user base restrictions apply for alerts that use geofence targeting. If a user enters the defined alert perimeter, and that user is outside the operator's user base, that user is not targeted.For more information, see Enable geofence targeting.