Enable user move

If you have a large enterprise organization where users in your system need to move between organizations, you can enable the User Move feature. This reduces the burden on your administrators by enabling users to move themselves between the suborganizations of your enterprise organization in Self Service.

Enterprise Administrators can move users between suborganizations from the enterprise organization. Operators who are End Users Managers, Organization Administrators, Alert Managers, or Advanced Alert Managers in a suborganization can move and subscribe users from their suborganization to other suborganizations.

In a super enterprise organization, Enterprise Administrators can move users between sub enterprise organizations, between the suborganizations of those sub enterprises, from suborganizations to sub enterprises, and from the sub enterprises to suborganizations across the super enterprise.

When a user is moved to a different organization, their view of Self Service may change, depending on the settings of the organization they are moving to. If the user is an operator, any operator permissions they had in their original organization are revoked. If the user was an Enterprise Administrator in the super enterprise or enterprise organization, they retain this role in the suborganization they are moved to. If the user had roles and permissions in other organizations within the super enterprise, enterprise, or organizations outside of the enterprise organization, they are retained. If a user has dependents, those dependents are also moved.

When a user is moved, their position in the organizational hierarchy is removed. If the user is later moved back to their original organization, their place in the hierarchy is reinstated if the node still exists. However, if the node the user was associated with no longer exists in the original organization, the user is associated with the root node.

Prerequisites

Require user uniqueness must be enabled.
The User Move for End Users option must be enabled on each suborganization. In a super enterprise organization, the User Move for End Users option must be enabled on each sub enterprise and suborganization. This option can be set in the Customization > Self Service section in General Settings on the sub enterprise or suborganization. This option is enabled by default.

The list of selected organizations is shown to all users in the enterprise. End users will see the selected organizations in the Move to Organization screen in Self Service.