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  4. Live Map
  5. Live map
  6. Select external event types

Select external event types

When external events are enabled, you can define the locations and select the types of external events to monitor. When an external event occurs that impacts a selected location, it appears on the live map.
  • IsExternalEventSupported must be enabled by a System Administrator in
    Settings
     >
    Feature Enablement
    .
  • You must be an Organization Administrator to select external event types.
  1. In the navigation bar, click Settings icon.
  2. In the
    Basic
     section, click
    External Events
    .
  3. On the
    External Events
     screen, in the
    Your Organizational Area
     section, click The Edit icon.
    If a default location has been set in the Map Settings, this location is displayed.
  4. On the map, do any of the following:
    • Click
      Create Custom Locations
      , and then select a shape. Click and drag on the map to draw a shape.
    • Click
      Select Predefined Locations
      , and then select a location from the pull-down menu.
    You can create multiple custom locations and select multiple predefined locations. You can select a combination of custom and predefined locations.
  5. Click
    Apply
    .
  6. In the
    External Event Types
     section, select the types of external events to view on the live map.
    If the external event type you need is not listed, you can submit a request to add it. Go to the
    BlackBerry AtHoc
     support portal at: https://www.blackberry.com/us/en/support/enterpriseapps/athoc/support-request. Include the Event Type keyword and region in the support request form. If available, provide the external event feed source. For example: COVID-19, United States, https://tools.cdc.gov/api/v2/resources/media/404952.rss.
  7. Optionally, to send notifications to an operator when an external event occurs in the selected organizational area:
    1. In the
      Setup Admin Notifications
       section, click
      Select Targets
      .
    2. On the
      Users
       dialog, select the operators to notify when an external event occurs in the selected organizational areas. All external events that impact the organizational area appear on the live map. The operators you select will receive an alert about the event on the selected devices.
    3. Click
      Apply
      .
    4. From the
      Devices
       pull-down menu, select the devices (email, SMS, and mobile app) that the targeted operators will receive notifications on. You can select more than one device.
    5. From the
      Frequency
       pull-down menu, select the interval to send the event notifications at. Choose
      24 Hrs
       or
      48 Hrs
      . One notification is sent for each event category. For example, Earthquake.
  8. Click
    Save
    .