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  3. 7.15
  4. Install and Configure BlackBerry AtHoc
  5. Appendix A: Troubleshooting

Appendix A: Troubleshooting

Error code: None
Message:
 The installation stops because the following prerequisites are missing on the server. Install these components first:
<List of Missing Prerequisites>
Cause:
 The listed prerequisites are not installed.
Resolution:
 Install the missing prerequisites.
Error code: 2147217900
Message:
 No additional message
Cause:
 During a new installation, the
ngad
 user password does not meet
Microsoft SQL Server
 password requirements.
Resolution:
 Do not use the default password for
ngad
 Enter a custom password that meets the strong password requirement of
Microsoft SQL Server
.
Error code: 2147217900
Message:
 The operating system returned the error "5(Access is denied." while attempting to "restoreContaininer::ValidateTargetForCreation" on <path>."
Cause:
Microsoft SQL Server
 service account does not have permission to create files.
Resolution:
 Change the service account to “Local System account.”
Error code: 2147217900
Message:
 No additional message
Cause:
 The transaction log for database NGADDATA is full.
Resolution:
 Shrink the NGADDATA database and back up the transaction log.
Error code: 2147217900
Message:
 No additional message
Cause:
 The Application server logon account did not have a logon on the Database server, or did not have a
Microsoft SQL Server
 logon with system administrator rights.
Resolution:
 Grant the correct permissions or switch to an account that has the correct permissions.
Error code: 2147217900
Message:
 3a CreateUsers Error running ATH_CREATE_USERS sp: error -2147217900, exec dbo.ATH_DROP_USERS @dropLogin = 1
Cause:
Microsoft SQL Server
 is configured to require strong passwords, and the user chose to use the default password for the ngad database user, which does not meet strong password requirements.
Resolution:
 Do not use the default password for ngad. Enter a custom password that meets the strong password requirement of
Microsoft SQL Server
.
Error code: 2147319779
Message:
 Library not registered
Cause:
Scrrun.dll
 is not registered. This error occurs when one of the custom actions executes a
CreateObject
 on
Scripting.FileSystemObject
. This error occurs on some locked down systems.
Resolution:
 Register the 32-bit version of
scrrun.dll
.
Error code: 2147467259
Message:
 Unspecified error
Cause:
 A connection to the database server could not be made and returns the COM error code: E_FAIL "Unspecified error", which is a generic return code when a COM method call fails.
Resolution:
 Make sure that the
Microsoft SQL Server
 service is running or call
BlackBerry AtHoc
 customer support.