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  1. BlackBerry Docs
  2. BlackBerry UEM 12.21
  3. Managing email, calendar, and contacts
  4. Controlling which devices can access Exchange ActiveSync for work email and organizer data
  5. Manually allow or block access to Exchange ActiveSync

Manually allow or block access to
Exchange ActiveSync

If a device is not automatically added to the allowed list to access
Exchange ActiveSync
, you can manually allow access to it from the
BlackBerry UEM
 management console. For example, if
UEM
 cannot obtain the
Exchange ActiveSync
 ID of the device, such as for an
Android
 device that is activated using the MDM activation type, you must manually allow the device if you want to grant access to it.
You can also block a previously allowed device from accessing
Exchange ActiveSync
. Blocking a device prevents it from retrieving email messages and other information from the
Microsoft Exchange Server
.
  1. In the management console, on the menu bar, click
    Users > Exchange gatekeeping
    .
  2. In the
    Restricted devices
     list, search for a device.
  3. In the
    Action
     column, do one of the following:
    • To allow access to
      Exchange ActiveSync
      , click The Allow icon.
    • To block access to
      Exchange ActiveSync
      , click The Block icon.