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  2. BlackBerry UEM 12.17
  3. Administration
  4. Managing iOS and macOS devices
  5. Managing and monitoring activated devices

Managing and monitoring activated devices

After
iOS
 and
iPadOS
 devices are activated and managed by an IT policy and profiles, you have several features available to control users' devices.
You have the following options:
Option
Description
Check for available software updates and update the device
You can view available OS updates for all managed devices. You can force supervised devices to install an available update.
For more information, see the Administration content.
Turn on location settings and enable Lost Mode
You can turn on location settings to track the location of devices. You can also enable Lost Mode to find a lost device.
For more information, see the Administration content.
Enable Activation Lock
The Activation Lock feature on devices requires users to confirm the
Apple
 ID and password to disable Find My
iPhone
, delete data from the device, or reactivate and use the device.
To manage the Activation Lock feature in
BlackBerry UEM
:
  • The device must be supervised.
  • The device must have an
    iCloud
     account configured.
  • The device must have Find My
    iPhone
     or Find My
    iPad
     enabled.
BlackBerry UEM
 stores a bypass code that you can use to clear the lock so that data on the device can be deleted and it can be reactivated without the user's
Apple
 ID and password.
For more information, see the Administration content.
Retrieve device logs
You can retrieve logs from devices for monitoring and troubleshooting purposes.
For more information, see the Administration content.
Deactivate a device
When you or a user deactivates a device, the connection between the device and the user account in
BlackBerry UEM
 is removed. You can't manage the device and the device is no longer displayed in the management console. The user can't access work data on the device.
You can deactivate a device using the "Delete all device data" or "Delete only work data" command.
Users can deactivate a device by selecting Deactivate My Device on the About screen in the
BlackBerry UEM Client
 app.