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  2. BlackBerry UEM 12.17
  3. Administration
  4. Managing iOS and macOS devices
  5. Activating iOS devices
  6. Activate an iOS or iPadOS device with Apple User Enrollment

Activate an
iOS
 or
iPadOS
 device with
Apple
 User Enrollment

Apple
 User Enrollment is supported on devices running
iPad
 and
iPadOS
 13.1 or later.
To start enrollment, users use the camera app on the device to scan a
QR Code
 provided in the
Apple
 User Enrollment activation email to manually download and install the MDM profile to the device. To activate their device, users log in to their managed
Apple
 ID account that matches the email address of the
BlackBerry UEM
 user account. You should assign the
UEM Client
 using a VPP license to users if you want to allow them to easily activate other
BlackBerry Dynamics
 apps, import certificates, use
BlackBerry 2FA
 features, use
CylancePROTECT
, and check their compliance status. The
UEM Client
 setup starts when the user accepts the license agreement.
Send the following activation instructions to the device user.
  • Verify that you received an activation email that has the
    QR Code
     for
    Apple
     User Enrollment. If you didn't receive the email, contact an administrator.
  • If your device is already activated with
    BlackBerry UEM
    , you must deactivate your device.
  • Uninstall the
    BlackBerry UEM Client
    .
  • You must have a managed
    Apple
     ID account that is managed through your organization.
  • Your device must not be a supervised device. If your device is supervised, it is noted in the Settings app near your
    Apple
     ID.
  • If Lockdown Mode is enabled on your device (
    iOS
     and
    iPadOS
     16 or later), you must disable it to activate the device. Lockdown Mode prevents the installation of configuration profiles which are required for activation. If necessary, you can enable Lockdown Mode after activation.
  1. Open the activation email that contains the
    QR Code
     for
    Apple
     User Enrollment. If the
    QR Code
     already expired, you can request a new activation code from
    BlackBerry UEM Self-Service
     or contact your administrator.
  2. Open the Camera app on your device and scan the QR code in the activation email. When you are prompted, tap the notification to open the URL in
    Safari
    .
  3. When you are prompted to download the
    UEM
     configuration profile, tap
    Allow
    .
  4. After the download is complete, tap
    Close
    .
  5. Go to
    Settings
     >
    General
     >
    Profile
    .
  6. Tap
    UEM profile
    .
  7. On the User Enrollment screen, tap
    Enroll my iPhone
     or
    Enroll my iPad
    .
  8. Type your passcode.
  9. Log in to
    Apple
     ID using your managed
    Apple
     ID credentials.
  10. If your administrator assigned the
    BlackBerry UEM Client
     app to you, tap
    Install
     when prompted or open Work Apps.
  11. To set up the
    BlackBerry UEM Client
     app, open it and accept the license agreement. Follow the instructions on the screen to complete the activation process.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the
    BlackBerry UEM Client
     app and tap
    About
    . In the Activated Device and Compliance Status sections, verify that the device information and the activation time stamp are present.
  • In
    BlackBerry UEM Self-Service
    , verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.