Known issues in

BlackBerry UEM

12.16.x

* The BlackBerry Affinity Manager service displays on the Settings > Infrastructure page after an upgrade for both manual and scripted deployments. (EMM-150313)

When you migrate an app, some of the app configuration settings might be lost. (EMM-142673)

BlackBerry 10

is no longer supported. For more information, see the announcement from

BlackBerry

.

*

Chrome

OS devices will not synchronize with BlackBerry UEM if they are in an org unit that has no child org units. (EMM-150375)

Changes to

iOS

apps can be missed if an install app command is in progress while a configuration change is being made. (EMM-149702)

* On some devices that are configured for ZSO authentication, when the user signs in to the ZSO service through the browser, a notification prompt appears unexpectedly to choose a certificate for authentication. (EMM-147606)

During the

Azure AD

Conditional Access enrollment flow, the user might be prompted to register the device twice. (SIS-15411)

In a dark site environment, you can't create a VPN profile using the KnoxPluginService if your users are using a

Samsung

S20 device running

Android

10 with

Knox

3.5 and the device has been activated with the

Work and personal - full control

(

Android Enterprise

) or

Work and personal - user privacy

(

Android Enterprise

) activation types. (EMA-16739)

In a dark site environment, if you try to use the

Work and personal - full control

(

Android Enterprise

)  activation type to activate a

Samsung Galaxy

S20 device running

Android

11, the activation fails with a 502 error. (EMA-16736)

Users might not be prompted to set a workspace password during

Work and personal - user privacy

(

Android Enterprise

) activation. (EMA-16279)

If your organization uses PKI and

Entrust

smart credentials together, users might need to enroll the PKI certificate multiple times on the same device (maximum of once per app). (GD-35783)

The 'Do not allow

Android

dictation' option in the

BlackBerry Dynamics

profile is used to stop dictation from keyboards; however, there are certain keyboards that allow dictation through other channels. (GD-35440)

After an

iOS

user imports a certificate, the user is taken through the import process again. (G3IOS-18108)

BlackBerry 10

is no longer supported. For more information, see the announcement from

BlackBerry

. Even though you will see instances of

BlackBerry 10

in the console, you should no longer use those pages. All instances of

BlackBerry 10

will be removed In a future release of

BlackBerry UEM

. (EMM-150314)

* If a file or image is deleted from the

Google

admin console for the Custom Avatar field, when the administrator tries to open the corresponding org unit in

BlackBerry UEM

, a failure occurs. (EMM-150506)

* In the Parallels desktop section of an org unit, an error is displayed if you make a change and click save without enabling the "This field must be set to true to acknowledge the notice message associated with the field 'plugin_vm_allowed' set to value 'true" option. No error message is displayed to indicate what caused the failure. (EMM-150499)

* In the device tab of an org unit, if you schedule a device reboot and click Save, the save fails and no error message is displayed to indicate what caused the failure. Also incorrect strings are displayed in some of the fields. (EMM-150472)

* When you change the 'Allowed Chrome OS languages' options in an org unit and click Save, an error displays. (EMM-150467)

* The

BlackBerry Affinity Manager

service displays on the Settings > Infrastructure page after an upgrade for both manual and scripted deployments. (EMM-150313)

* In the 'Devices by Platform' view in the dashboard, the 'Last contact date' is incorrect. Instead of displaying when the device or container was last contacted, the value that is displayed is when the device was first activated. (EMM-150258)

When you assign a user certificate to a user, the option to assign the certificate to

BlackBerry Dynamics

enabled devices is not always available. (EMM-150069)

On the Add apps page, some app icons might not display. (EMM-149812)

In Settings > Infrastructure > Server certificates, if you replace one of the certificates and add a description, the description is not saved. (EMM-149599)

When you are configuring

Azure AD

Conditional Access, an error message might display and the configuration might not complete successfully due to a timeout. (SIS-15834)

When compliance override policies are applied,

BlackBerry UEM

might not send the compliance violation status to

Microsoft Azure

AD conditional access. (EMM-148486)

If you don't configure an app server for

Azure AD

Conditional Access in the

BlackBerry Dynamics

connectivity profile,

Microsoft

online device registration does not occur. (EMM-148453)

If you have added a custom image that displays in the top-left corner of the management console, when you log in to the console the default

BlackBerry

logo displays instead of the custom image. (EMM-146978)

If you set up a

BlackBerry Connectivity Node

, and create a directory connection that has an apostrophe in the name, you can't delete the directory connection. (EMM-145132)

A message does not display in the console when a

BlackBerry Dynamics

connectivity verification compliance violation occurs. (EMM-137201)

A per-app VPN connection cannot be established on a device that is activated with the 'User privacy – User enrollment' activation type. (EMM-136964)

The

BlackBerry Connectivity

app might not be delivered to an

Android

device that has been activated using the '

Work and personal - user privacy

(

Samsung Knox

)' activation type and '

Google Play

app management for

Samsung Knox

Workspace devices' is enabled. (EMM-136648)

When you add an internal app and an icon for the app, if you click the Refresh button on the Apps page, the icon does not display in the list of apps. (EMM-134638)

* When you upgrade a

BlackBerry Connectivity Node

, the

BlackBerry Proxy

Service JvmMS and JvmMx values (Java Heap Variables) are overwritten, which results in the previous settings being lost. (EMM-149666)

Activated endpoints can wait 15 minutes before the

BlackBerry Proxy

returns that they are authenticated. (EMM-148672)

If the

BlackBerry Proxy

service receives a 503 error from the internal proxy server,

BlackBerry Proxy

does not try to reconnect to the

BlackBerry Infrastructure

. (EMM-147451)