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  1. BlackBerry Docs
  2. BlackBerry Enterprise Mobility Server 3.9
  3. BEMS Installation Guide
  4. Appendices
  5. Configuring BEMS for disaster recovery in an on-premises environment
  6. Install and configure the Connect service cluster

Install and configure the
Connect
 service cluster

Disaster recovery is not supported for
BlackBerry Connect
 using
Cisco Jabber
 because
BEMS
 only stores one set of global configurations.
Before adding a
Connect
 service instance for disaster recovery, complete the following actions:
  • If your environment has separate Front End Pools or additional Trusted Application Pools, make sure that you add the correct permissions.  Note: The
    Presence
     service and
    Connect
     service can use the same Trusted Application Pool for disaster recovery.
  • Make sure that the appropriate network ports are open to allow the servers that host the
    Connect
     service in your secondary site to communicate with the database,
    Skype for Business
     Server or
    Skype for Business
     database, and
    BlackBerry Proxy
     servers in your secondary and primary site.
  1. Install
    BEMS
     on each server that hosts the
    Connect
     service at the primary site. Select the
    Connect
     option in each case. Use a new database to create a new cluster that is dedicated to the
    Connect
     service.
  2. Install
    BEMS
     on each server that will host the
    Connect
     service at the secondary site. Select the
    Connect
     option in each case. Add the servers to the same database that you used in step 1.
  3. At the primary site, complete the following tasks:
    1. In the
      BEMS
       dashboard for the
      Connect
       service (
      BlackBerry
       Services Configuration > Connect > BlackBerry Dynamics), add the
      BlackBerry Proxy
       for the primary site. Repeat this step for each
      Connect
       service instance in the primary site.
    2. In the
      BEMS
       dashboard (
      BEMS
       System Settings >
      BlackBerry
       Configuration >
      BlackBerry Dynamics
      ), configure one or more
      BlackBerry Proxy
       servers from one or more clusters in the primary site. This list is used only for startup. Clear the 'Apply to other nodes in this BEMS cluster' check box. Repeat this step for each
      Connect
       service instance in the primary site.
  4. At the secondary site, complete the following tasks:
    1. In the
      BEMS
       dashboard for the
      BEMS-Connect
       (
      BlackBerry
       Services Configuration > Connect > BlackBerry Dynamics), add the
      BlackBerry Proxy
       for the secondary site. Repeat this step for each
      Connect
       service instance in the secondary site.
    2. In the
      BEMS
       dashboard (
      BEMS
       System Settings >
      BlackBerry
       Configuration >
      BlackBerry Dynamics
      ), configure one or more
      BlackBerry Proxy
       servers from one or more clusters in the secondary site. This list is used only for startup. Clear the 'Apply to other nodes in this BEMS cluster' check box. Repeat this step for each
      Connect
       service instance in the secondary site.
  5. Configure the appropriate instant messaging (for example,
    Skype for Business
    ) and
    Active Directory
     settings (for example, the front-end pool).
  6. Stop the services on the servers at the secondary site to prevent the disaster recovery nodes from contributing to normal cluster operations (for example, send instant messages).
  7. In the
    BlackBerry UEM
     management console, in the
    BlackBerry Dynamics
     connectivity profiles that are assigned to users, do the following. Depending on your environment configuration, additional server-side services might be required. For more information about
    BEMS
     services and server-side bindings, see the Additional information. 
    1. Under
      App servers for BlackBerry Connect
      , for each of the server that hosts the
      Connect
       service at the primary site, set the
      Priority
       to PRIMARY and set the
      Primary BlackBerry Proxy cluster
       to BPCluster1.
    2. Under
      App servers for BlackBerry Connect
      , for each of the server that hosts the
      Connect
       at the secondary site, set the
      Priority
       to SECONDARY or TERTIARY and set the
      Primary BlackBerry Proxy cluster
       to BPCluster2.