BlackBerry Push Notifications (Mail)
BlackBerry Push Notifications
(Mail
)The following requirements apply when you need to configure servers to support
BEMS
with the BlackBerry Push Notifications
(BlackBerry
Mail) service in your organization. The BlackBerry
Mail
(Push Notifications) service accepts push registration requests from devices, such as iOS
and Android
, and then monitors the user's enterprise mailbox for changes. When changes occur, such as new email, notifications are pushed to devices.Complete | Requirement | ||||||||
|---|---|---|---|---|---|---|---|---|---|
Registration | |||||||||
 | Request the BlackBerry Work app from the Marketplace for Enterprise Software portal. | ||||||||
| Log in to entitlements and confirm that you have the appropriate entitlements. For more information about entitlements, see "Configure BlackBerry Work connection settings" in the BlackBerry Work administration content. | ||||||||
Network | |||||||||
| Verify that the following ports are open for BEMS :Inbound TCP ports
Outbound TCP ports
If you use custom ports, make sure that they are open. | ||||||||
Microsoft Active
Directory , Microsoft
Exchange , and Microsoft 365 | |||||||||
| Verify that you have a mail server that supports BEMS . | ||||||||
| Create a Microsoft Active
Directory account for the BEMS service account. For example, BEMSAdmin. For password considerations, see Creating a Microsoft Active
Directory account for the BEMS service account. | ||||||||
| Grant Application Impersonation Permissions to the BEMSAdmin account in Microsoft
Exchange . For instructions, see Grant application impersonation permission to the service account. | ||||||||
| Make sure that your Microsoft
Exchange Autodiscover is set up correctly.For more information on how to use third-party tools to test autodiscover, visit support.blackberry.com/community to read article 40351. | ||||||||
| Make sure that Microsoft Exchange Web
Services (EWS) is enabled on port 443, and that connections are permitted from the BEMS server. | ||||||||
| For BEMS environments that use Microsoft Graph , create a public DNS entry for each BEMS cluster. The DNS entry must point to the reverse proxy appliance. The public DNS entry is used as the "External Notification URL" in the BEMS Dashboard when you use Microsoft Graph and Configure BEMS to communicate with a Microsoft Office 365 environment using Microsoft Graph API. | ||||||||
| Make sure that your Microsoft Exchange ActiveSync environment is updated to support TLS 1.2. For more information, visit support.blackberry.com/community to read article 56869. If the TLS version is not updated, Push Notifications fail. | ||||||||
Microsoft .NET
Framework | |||||||||
| Verify the version of Microsoft .NET
Framework .For more information, see Preparing the computer that hosts BEMS for use with Skype for Business. | ||||||||
BEMS | |||||||||
| Verify that your environment is running one of the following:
| ||||||||
| Verify that your server is running an operating system that supports BEMS . For information about the supported operating systems, see the BEMS Compatibility Matrix. | ||||||||
| Verify that you have the required hardware to host BEMS . For more information about hardware, see one of the following:
If you configure your environment for disaster recovery, see the Disaster recovery content. | ||||||||
| Make sure that the BEMS service account is a local administrator on the server. | ||||||||
| Make sure that the BEMS service account has "Log on as a service" permission. | ||||||||
| Verify that the servers that host and access the BEMS Dashboard have a supported browser installed. | ||||||||
| Make sure that the server's date and time are set correctly. | ||||||||
| Make sure that the server has been joined to the domain. | ||||||||
| Make sure that the Windows Firewall is disabled. | ||||||||
| Disable antivirus programs before you install or upgrade the BEMS software. | ||||||||
| Verify that you have installed JRE 8 on the servers where you will install BEMS and that you have an environment variable that points to its location. For instructions, see Configure the Java Runtime Environment. For information about supported JRE versions, see the BEMS Compatibility Matrix. | ||||||||
| Make sure you have connectivity to SQL Server . Typically this is through TCP port 1433. | ||||||||
| Ensure connectivity to Microsoft Exchange Web
Services (EWS). For more information on how to use third-party tools to test connectivity, visit support.blackberry.com/community to read article 40351. | ||||||||
Database | |||||||||
| Verify that your environment has a database server that supports BEMS . To configure remote TCP/IP connections for Microsoft SQL
Server Express, see BlackBerry Push Notifications database requirements. | ||||||||
| Make sure that your Microsoft SQL
Server environment is updated to support TLS 1.2 if database connection encryption is used. If the TLS version is not updated, you receive an error message and can't access the BEMS dashboard. For more information, visit support.blackberry.com/community to read articles 56869 and 56865. | ||||||||
| Depending on the configuration of your environment (for example, all BEMS services on one server or on separate servers), you might need to create one or more SQL Server databases.The following table is an example of a small deployment that has all of the BEMS services installed on one server. For an example of a large and small deployment that has all of the BEMS services installed on one server, see Example of a small BEMS deployment.
The following table is an example of a large deployment that has the BEMS services installed on separate servers. When you create a separate database, you are creating a new cluster for the push notifications. The push notifications are included in the Core database. If you create separate databases, make sure you select the appropriate database for the service. For an example of a large deployment that has the BEMS services installed on separate servers, see Example of a large BEMS deployment.
| ||||||||
| Make sure that the Microsoft SQL
Server account or the BEMS Windows service account has db_owner privileges to the database. For more information, visit support.blackberry.com/community to read article 42661. | ||||||||