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What is Direct Connect?

By default, the 
BlackBerry Dynamics
 apps on users’ devices connect to the 
BlackBerry Dynamics
 NOC to connect to a 
BlackBerry Proxy
 instance behind your organization's firewall. Depending on the physical distance between devices and the 
BlackBerry Dynamics
 NOC, connections might experience some network latency.
To mitigate these issues, you can enable 
BlackBerry Dynamics Direct Connect
Direct Connect
 allows 
BlackBerry Dynamics
 apps to bypass the connection to the NOC and connect directly to a 
BlackBerry Proxy
 instance behind your organization’s firewall. If devices are physically closer to the 
BlackBerry Proxy
 instances in your domain than they are to the 
BlackBerry Dynamics
 NOC, 
Direct Connect
 can reduce network latency.
You can also configure 
BlackBerry Dynamics
 apps to connect through a web proxy server in the DMZ when they connect to a 
BlackBerry Proxy
 instance.
This feature provides benefits in the following situations: 
  • Enhanced control over work data:
     App data flows only between devices and the work network. Direct Connect can be used when organizations have additional data privacy requirements that restrict user data from leaving their networks and do not want their user and enterprise data to be routed through the 
    BlackBerry Dynamics NOC
    . When this feature is enabled, 
    BlackBerry Dynamics
     apps make a connection to the 
    BlackBerry Proxy
     directly instead of connecting through the 
    BlackBerry Dynamics NOC
     to connect to an app server inside your organization's network.
  • Improved network performance:
     Depending on the physical distance between devices and the 
    BlackBerry Dynamics NOC
    , connections might experience some network latency. To mitigate these issues, when Direct Connect is enabled, 
    BlackBerry Dynamics
     apps bypass the connection to the 
    BlackBerry Dynamics NOC
     and connect directly to a 
    BlackBerry Proxy
     instance behind your organization’s firewall. If devices are physically closer to the 
    BlackBerry Proxy
     instances in your domain than they are to the 
    BlackBerry Dynamics NOC
    , network latency is reduced. 
  • Improved user experience:
     Faster app response times and support for additional types of apps such as VoIP and video.
  • Easy implementation of mixed mode:
     Direct Connect is configured individually for each 
    BlackBerry Proxy
     instance, so that in larger environments some 
    BlackBerry Proxy
     servers can use the standard NOC connection and some can use Direct Connect. 
    BlackBerry Proxy
     servers within the same cluster should be configured the same way (either Direct Connect-enabled, or standard NOC-enabled). 
Even with Direct Connect configured, the 
BlackBerry Dynamics NOC
 is still a critical part of the architecture. Connectivity to the NOC is required for:
  • Provisioning of apps on mobile devices
  • Notifications of policy updates to active (open) 
    BlackBerry Dynamics
     containers. For inactive containers, the policy updates take place the next time the container opens. Real-time notification requires a connection to the NOC.
Direct Connect requires a public DNS record for inbound connections on the external firewall.