My messages aren't syncing

Start by checking the following:
  • Make sure that your device is connected to a mobile or Wi-Fi network.
  • If your device is connected to a mobile network, check that your cellular data is turned on.
  • If you changed an account password recently, make sure that you update the password in your account settings. In the BlackBerry Hub+ Inbox, tap the gear icon. In the Accounts & views section, tap Manage accounts and then tap your account. In the Server settings section, change your password, and then tap the check mark.
Then try the following:
  • Make sure that your device is syncing information for all accounts. In the device settings, tap Users & accounts. Make sure that depending on what you are trying to sync, the Auto-sync work data and Auto-sync personal data switches are turned on.
  • Verify that email synchronization is turned on. In the BlackBerry Hub+ Inbox, tap the gear icon. In the Accounts & views section, tap Manage accounts and then tap your account. Make sure that the Sync email switch is turned on. If the switch is turned on, try turning it off and then turning it on again.
  • Check the synchronization interval. In the BlackBerry Hub+ Inbox, tap the gear icon. In the Accounts & views section, tap Manage accounts and then tap your account. Confirm that the Sync interval field in the Data usage section is not set to Never.
  • Try removing the email account from the BlackBerry Hub+ Inbox, and then re-adding it.
  • If your messages still aren't syncing, try searching the BlackBerry Knowledge Base.