I can't add an email account

Try the following:
  • If you receive a message saying that your account can't be authenticated, make sure that you typed the correct email address and password.
  • Try adding the email account manually. In the BlackBerry Hub+ Inbox, tap Add accounts icon. Enter an email address, and then tap Manual setup.
  • If you're trying to add a work account supported by an enterprise mobility management solution from BlackBerry, make sure that you have an activation password from your administrator.
  • If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any settings for the account.