Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry Connect 3.15
  3. BlackBerry Connect for iOS User Guide
  4. Installing and activating the BlackBerry Connect app
  5. Install BlackBerry Connect and activate using an access key, activation password, or QR code

Install
BlackBerry Connect
 and activate using an access key, activation password, or QR code

Complete this task if you have not installed the
BlackBerry UEM Client
 on your device and your administrator has not allowed the
BlackBerry UEM Client
 to manage the activation of
BlackBerry Dynamics
 apps, you do not have another
BlackBerry Dynamics
 app already activated on your device, or you choose to activate the app using an access key, activation password, or QR code.
To get the activation credentials, choose one of the following options:
  • Request an access key, activation password, or QR code from your administrator. Your administrator will send you an email with the activation details.
  • Generate an access key, activation password, and QR code from your organization's self-service portal. If you do not know how to access your self-service portal, contact your administrator.
If allowed by your organization, you can activate
BlackBerry Connect
 using Easy Activation. An Easy Activation key, when permitted, is supplied by another
BlackBerry Dynamics
 app, like
BlackBerry Access
 or
BlackBerry Work
, as long as these apps are already installed and activated on your device. If available, you can activate
BlackBerry Connect
 using the container password for the activation app.
  1. Request the activation credentials from your administrator or generate your own from your organization's self-service portal.
  2. After you receive the email message with the activation credentials or have generated your own in the self-service portal, download and install
    BlackBerry Connect
     from the
    App Store
    .
  3. Tap
    Connect
    .
  4. Tap
    Client End User License Agreement
     to read the license agreement and, if you accept the terms, tap
    I Agree
    .
  5. Complete one of the following tasks:
    Activation method
    Steps
    Access key
    *
    1. Tap
      Enter credentials
      .
    2. In the
      Email Address
       field, type the email address located in the activation email message that you received from your administrator or type your work email address if you generated your own access key.
    3. In the
      Activation password
       field, enter the access key, without hyphens, that is in your activation email message that you received from your administrator or enter the access key that you generated in the
      BlackBerry UEM Self-Service
      . The access key is not case sensitive.
    4. Tap
      OK
      .
    Activation password
    *
    1. Tap
      Enter credentials
      .
    2. In the
      Email Address
       field, type the email address that is in the activation email message that you received from your administrator or type your work email address if you generated your own activation password.
    3. In the
      Activation password
       field, enter the activation password that is in your activation email message that you received from your administrator or enter the activation password that you generated in the
      BlackBerry UEM Self-Service
      .
    4. Tap
      OK
      .
    QR code
    1. Tap
      Scan QR code
      .
    2. Tap
      OK
       to give
      BlackBerry Connect
       access the camera.
    3. Scan the QR code in the activation email that you received in the activation email from your administrator or that you generated in the
      BlackBerry UEM Self-Service
      . 
    *
     Optionally, you can tap
    Advanced Settings
     and enter your email address, access key or activation password, and the 
    BlackBerry UEM
     address.
  6. If prompted, create and confirm a password for
    BlackBerry Connect
    . If your device is equipped with Touch ID, you can turn on this option to use instead of the password, except on initial startup.
  7. If prompted, allow the
    BlackBerry Connect
     app to use your location history to establish trusted locations.
  8. If you are in a
    Cisco Unified Communications Manager
     for IM and Presence environment, enter your
    Cisco Jabber
     sign-in ID and network password and click
    Access
    . You must enter these credentials if you sign out and sign in to
    BlackBerry Connect
    .
  9. If other devices, including your principal workstation, are also signed in, you will receive a notice advising you of this condition. Tap
    OK
    .
  10. Tap the
    BlackBerry Dynamics Launcher
     in the lower-right of the screen to start using
    BlackBerry Connect
    .