Upload log files to BlackBerry Support Skip Navigation

Upload log files to 
BlackBerry
 Support

If 
BlackBerry
 Support requests log files, you can instruct users to upload log files to help troubleshoot issues that the users are having with the 
BlackBerry Bridge
 app. Depending on the size of the logs, instruction users to allow a short period before they close the Settings screen or place the app in the background to allow the logs to be uploaded to 
BlackBerry
.
  1. Open the 
    BlackBerry Bridge
     app.
  2. Tap The Settings icon.
  3. Tap 
    Send Logs to BlackBerry
    .