Create an Email delivery template

  1. In the navigation bar, click The Settings icon.
  2. In the Basic section, click Delivery Templates.
  3. On the Delivery Templates screen, click New > Email for alerts that are sent to user email inboxes. If you do not know XML, work with BlackBerry AtHoc customer support to configure the template.
  4. Enter a Template Name, Description, and Common Name. These should be specific so that users can tell at a glance what the template should be used for.
  5. Select a Locale from the list. The language you select will be used by the system if your alert content is in the same language and if the App Template option for the alert is set to use the default template.
  6. Select the Severity level that corresponds to the delivery template you are creating. Alert creators can later overwrite the severity level by selecting the Use Custom Template option on the Personal Device Options screen when an alert is created or edited.
  7. Select Publishing default for severity/locale above if you want the current delivery template to be used by default whenever an alert is created that matches the severity level and locale that you selected in steps 5 and 6.
    Note: Selecting this check box enables you to create a consistent experience for users across the system. When each alert level is assigned its own color scheme, font styles, and size, for example, it makes it possible to recognize the severity of any received alert at a glance.
  8. In the Popup Settings section, make updates to the Template XSLT Layout field.
    Note: Before working with the template XSLT, ensure that you have knowledge about style sheets or work with BlackBerry AtHoc customer support to configure the template.
  9. Click the Preview button to view email delivery template. Verify that the layout, colors, fonts, and font sizes are appropriate for the type of alert you are creating.
  10. Click Save.