Manage a WhatsApp device

  1. In the navigation bar, click The Settings icon.
  2. On the Settings page, in the Devices section, click Devices.
  3. On the Personal Devices tab, click WhatsApp.
  4. On the WhatsApp screen, click Edit.
  5. Modify the values in the Details section with names and information that are valid for your organization.
  6. In the Contact Info Edit field, select End Users.
  7. Optionally, in the Help Text section, enter text that will appear on the screen when operators are creating an alert.
    Note: You must be an Enterprise Administrator to edit the help text fields.
    • Targeting Help Text: When the operator selects this device as a target, the text you enter in this field appears at the top of the Review and Publish screen. For example, if you want to remind operators that WhatsApp messages have a character limit, you can enter the following text:

      "WhatsApp: Alert will be split into multiple messages if it exceeds 600 characters, or includes a location or attachments."

      The text then appears at the top of the Review and Publish screen.

    • Contact Info Help Text: The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.
    • Contact Info Tool Tip: The text you enter in this field appears as a pop-up tool tip when the user hovers their cursor over the device name on the End User details screen. The text should explain what should be entered in the field.
  8. In the Delivery Gateways section, click Add a Delivery Gateway and then select WhatsApp.
  9. Click The Edit icon.
  10. On the Configure Gateway window, replace the content with the following: 
    <Configuration><DeviceType>WhatsApp</DeviceType></Configuration>
  11. Click Submit.
  12. Click Save.
  13. Click More Actions > Enable if you are ready to make the device available for alert publishing.

    The WhatsApp device is then fully configured.