Manage a TTY/TDD phone device

Note: Only the EN-US locale is supported on TTY/TDD phone devices.
  1. In the navigation bar, click The Settings icon.
  2. In the Devices section, click Devices.
  3. On the Personal Devices tab, click TTY/TDD Phone.
  4. On the TTY/TDD Phone screen, click Edit.
  5. Modify the values in the Details section with names and information that are valid for your organization. You must be an Enterprise Administrator to update the Name, Common Name, Group Name, and Device Group Order.
  6. Optionally, select Users Must Provide Contact Info For This Device in Self Service if you want to require users to provide that information. If you do not select this option, users are still able to provide the information, but it is not required.
  7. Optionally, select the Enable GETS option to enable Government Emergency Telecommunications Service (GETS) calls. GETS calls can be made only from land lines and not from mobile phones.
  8. In the Contact Info Edit field, select who can edit contact information. The options are All, None, End Users, and Operators.
  9. Optionally, in the Help Text section, enter text that will appear on the screen when operators are creating an alert.
    Note: You must be an Enterprise Administrator to edit the help text fields.
    • Targeting Help Text: When the operator selects this device as a target, the text you enter in this field appears at the top of the Review and Publish screen. For example, if you want to remind operators that TTY/TDD phone messages have a character limit, you can enter the following text:

      "TTY/TDD Phone: Alert will be split into multiple messages if it exceeds 140 characters or 70 unicode characters."

      The text then appears at the top of the Review and Publish screen.

    • Contact Info Help Text: The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.
    • Contact Info Tool Tip: The text you enter in this field appears as a pop-up tool tip when the user hovers their cursor over the device name on the End User details screen. The text should explain what should be entered in the field.
  10. In the Delivery Gateways section, click Add a Delivery Gateway and then select AtHoc Cloud Delivery Service (West) or AtHoc Cloud Delivery Service (East).
  11. Click The Edit icon.
  12. On the Configure Gateway window, replace the content with the following: 
    <Configuration><DeviceType>TTY</DeviceType></Configuration>
  13. Click Submit.
  14. Click Save.
  15. Click More Actions > Enable if you are ready to make the device available for alert publishing.

    The TTY/TDD Phone device is then fully configured.