The Delivery Gateway Failover feature adds redundancy to various devices such as phones that can be connected to multiple gateways. If one gateway fails, the other gateway takes over.

Most gateways have only one type of supported gateway and you enable a second gateway of the same type on a failover server. However, certain device groups have multiple gateways that manage alerts for the device. You can use a different gateway if the device is in the same group, where a group includes related devices such as phones, email, or text messaging.

Configuration of delivery gateway failover is handled from the Devices screen. The following list shows groups with multiple devices or gateways and specifies which gateways can be used with a device group.

• Email: AtHoc Cloud Delivery Service (East and West), OEM Cloud Delivery Service (East and West)
• Pager: AtHoc Cloud Delivery Service (East and West)
• Phone: AtHoc Cloud Delivery Service (East and West)
• Texting: AtHoc Cloud Delivery Service (East and West)
• Fax: AtHoc Cloud Delivery Service (East and West)
• TTY: AtHoc Cloud Delivery Service (East and West)

1. In the navigation bar, click .
2. In the Devices section, click Devices.
3. On the Personal Devices tab, click a device name.
4. On the device details screen, click Edit.
5. Assuming that the device has a primary gateway configured, in the Delivery Gateways section, click Add a Delivery Gateway to add a second gateway.
   
   
   
   
6. Click .
7. On the Configure Gateway window, modify the XML statements as needed for your organization.
   
   
   
   
8. Click Save.