Report on Behalf of Users

With AtHoc® Account, you can update the status of users on their behalf. If you are aware of their status, perhaps from their supervisor or a call they made to a call center, you can update their status in the BlackBerry AtHoc system.
  1. Click Account
    Step 1: Click Account
  2. Click All Events
    Step 2: Click All Events
  3. Select an event
    Step 3: Select an event
  4. Click the Users tab
    Step 4: Click the Users tab
  5. Click the edit icon for a user
    Tip: You can also select multiple users to update their status. Select the check boxes beside their names and click Change Status.
    Step 5: Click Edit icon
  6. Select a status
    Step 6: Select a status
  7. Add a comment

    This is not a required step but can be useful to capture details about why you are manually updating the user's status.

    Step 7: Add a comment
  8. Click Apply
    Step 8: Click Apply
  9. That's it!

    You have successfully reported on behalf of other users for an accountability event!

    Tip: You can go to the Summary tab of the event to view the updated user status.
    Step 9: That's It!
To learn more about AtHoc Account, see the BlackBerry AtHoc Account guide.