Configure BEMS to access on-premises Microsoft Exchange Server conversation histories

Note: Complete this task only if your environment includes an on-premises Microsoft Exchange Server. If your environment uses Microsoft Exchange Online, complete the instructions in Configure BEMS to access Microsoft Exchange Online conversation histories. Enable this feature to imitate a user's desktop client experience when they save the history of a BlackBerry Connect chat to their Microsoft Exchange Server mailbox.
You can enable the conversation history to allow users to access conversations that are saved in the Conversation History folder of the user's Microsoft Exchange mailbox. Saving the conversation history is
  • Supported in a Skype for Business on-premises where users have mailboxes on an on-premises Microsoft Exchange Server environments.
  • Not supported in an on-premises Skype for Business environment where users have mailboxes on Microsoft 365.
  • Enable Autodiscovery on the Microsoft Exchange Server. For instructions, see your Microsoft Exchange Server documentation.
  • Integrate the Skype for Business integration with the Microsoft Exchange Server. For instructions, see your Microsoft Exchange Server and Skype for Business documentation.
  • Install the Microsoft Exchange Server SSL certificates on the computer that hosts the Connect service. If you do not correctly install the SSL certificate on the computer that hosts the Connect service, the history logging to the Microsoft Exchange Server will fail. For instructions, see your Microsoft Exchange Server documentation.
  • Verify that conversation history is enabled on the enterprise Skype for Business for which you configure BlackBerry Connect. For information about the supported instant messaging servers, see the BEMS Compatibility Matrix.
  • Verify that the Skype for Business topology for BEMS is prepared. For instructions, see "Preparing the Skype for Business topology for BEMS" in the Installation content.
  • Grant application impersonation permission to the BEMS service account on the Microsoft Exchange Server.
  1. In the BlackBerry Enterprise Mobility Server Dashboard, under BlackBerry Services Configuration, click Connect.
  2. If necessary, click Service Account and enter the BEMS service account credentials.
  3. Click Microsoft Exchange.
  4. Select the Enable Conversation History checkbox. Complete the following actions:
    • In the Please enter the Microsoft Exchange Server information field, type the web address of your Microsoft Exchange Server.
    • In the Exchange Server Type drop-down list, select the Microsoft Exchange Server version that is in your environment.
    • In the Server Write Interval field, type the frequency, in minutes, that each unique conversation is sent to the Microsoft Exchange Server.
    • If required, select the Requires Credential checkbox. Type the user name and password used to access the Microsoft Exchange Server. Grant the account application impersonation permissions to the BEMS service account. For instructions, Grant application impersonation permissions to the BEMS service account.
  5. Click Test.
  6. Click Save.