Configure BEMS to access Microsoft Exchange Online conversation histories

Note: Complete this task only if your environment includes a Microsoft Exchange Online. If your environment uses an on-premises Microsoft Exchange Server, complete the instructions in "Obtain an Entra app ID for the BEMS-Docs component service" in the Configuring BlackBerry Docs content.
If you configure the Connect service, you can enable the conversation history to allow users to access conversations that are saved in the Conversation History folder of the user's Microsoft Exchange mailbox. Saving the conversational history is
  • Supported in a Skype for Business on-premises environment where users have mailboxes on an on-premises Microsoft Exchange Server.
  • Supported in an on-premises Skype for Business environment where users have mailboxes on Microsoft 365.