Grant application impersonation permissions to the BEMS service account

Complete this task only if your environment has an on-premises Microsoft Exchange Server. For the Connect service to save instant messaging chats to the Microsoft Exchange Server Conversation History, the service account used you use to access the Microsoft Exchange Server must have impersonation permissions. This is the service account that you entered in step 4 'Requires Credential' checkbox when you configured the on-premises Microsoft Exchange Server conversation histories. Complete this task if you use a different service account for Connect.

Execute the following Microsoft Exchange Management Shell command to apply Application Impersonation permissions to the Connect service account. This task enables application impersonation for all users to the Connect service account.

  1. On the Microsoft Exchange Server open the Microsoft Exchange Management Shell.
  2. Type New-ManagementRoleAssignment -Name:<ImpersonationAssignmentName> -Role:ApplicationImpersonation -User:<ConnectServiceAccount> (for example, New-ManagementRoleAssignment -Name:BlackBerryAppImpersonation -Role:ApplicationImpersonation -User ConnectAdmin).