Configure the BEMS-Connect service for Cisco Unified Communications Manager IM and Presence

Complete this task to allow BEMS to communicate with the Cisco Unified Communications Manager instant messaging server. With BEMS installed, the initial configuration dashboard URL used will not match the self-signed certificate that was created. You can replace localhost with the FQDN that you specified during the installation, and bookmark this for future use.

Cisco Jabber uses CUCM LDAP only. It does not use directory lookup.

Stop the Good Technology Connect service.
  1. In the BlackBerry Enterprise Mobility Server Dashboard, under BlackBerry Services Configuration, click Connect.
  2. If necessary, click Service Account, enter the BEMS service account credentials, and click Save.
  3. Click Jabber.
  4. In the IM and Presence SIP domain field, enter the SIP domain.
  5. If your environment consists of multiple IM and Presence service clusters, select the Enable Service Discovery checkbox and enter the following information:
    • Enter the AXL Application user username and AXL Application password. The AXL Application user must be in a group that is assigned the Standard AXL API Access role. For more information, see your Cisco documentation.
    • If the voice service and XMPP service domains are not the same in your environment, in the Service Domain field, enter the domain where the SRV records are located.
  6. In the Cisco Unified Communications Manager User Data Service (UDS) FQDN field, enter the FQDN of the Cisco Unified Communications Manager server that Jabber Presence Provider (JPP) needs to access and query the contact cards.
  7. In the Cisco Unified Communications Manager User Data Service (UDS) port field, enter the Cisco Unified Communications Manager server port number that JPP uses with the ciscoUDSServer to query the contact cards. For example, 8443.
  8. In the Cisco Unified Communications Manager IM and Presence XMPP client service FQDN field, enter the FQDN of the Cisco Unified Communications Manager IM and Presence server.
  9. In the Cisco Unified Communications Manager IM and Presence XMPP client service port field, enter the outbound port that points to the Cisco Jabber XMPP Service. By default this 5222.
  10. Click Test to test the connection to the Cisco Unified Communications Manager instant messaging server.
  11. Start the Good Technology Connect service.
Connect policies applied to user devices must specify Cisco Jabber as the IM platform in use. For more information on Connect app policies, see 'Configuring BlackBerry Connect app settings' in the BlackBerry Connect administration content.