What's new in

CylanceMDR

What's new in the May 2024 update

New product name
: CylanceGUARD is now known as
CylanceMDR
.
CylanceMDR
On-Demand
: The
CylanceMDR
On-Demand subscription is a convenient and helpful option if your organization monitors the alerts that are reported to the
Cylance
console. With this subscription, you can request
CylanceMDR
support on demand for any alerts that you think might be a threat but you need the time and expertise of a
CylanceMDR
analyst to help you resolve it. You can request support from an alert group in the Alerts view in the
Cylance
management console.
CylanceMDR
analysts are immediately notified with the alert details and can start their investigation and assess the threat. To follow up on the investigation (for example, to share additional details), you can log in to the
CylanceMDR
(CylanceGUARD) portal and find the alert in the Escalations screen.
If you want to have dedicated
CylanceMDR
analysts monitoring alerts for you 24x7, consider the
CylanceMDR
Standard and
CylanceMDR
Advanced subscriptions. For more information see the
CylanceMDR
overview.