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What's new in
CylanceMDR

What's new in the October 2024 update (Unified console)

Unified
CylanceMDR
 console
: The
CylanceMDR
 console is now unified with the
Cylance
 console, which streamlines the management of your devices running
CylancePROTECT
,
CylanceOPTICS
 and
CylanceGATEWAY
 with
CylanceMDR
. In the
Cylance
 console, you can manage
CylanceMDR
 escalations seamlessly and communicate with the
CylanceMDR
 team from a single console.
The key features of the unified console are:
  • Manage all your
    Cylance
     devices and
    CylanceMDR
     escalations from one place.
  • Simplified user experience for easy management of escalation workflows and collaboration.
  • Use the same username and password as the
    Cylance
     console for easier access.
Current
CylanceMDR
 (formerly CylanceGUARD) tenants in the non-unified portal will be progressively migrated to the unified console. If you are using the non-unified portal, you will receive a notification from
BlackBerry
 indicating the migration date and links to webinars and documentation. Open escalations in the non-unified portal will not be migrated to the unified console, but they will remain in the portal where they can be closed. Devices that are managed in the
Cylance
 console will not be impacted.
The premigration user guide for the non-unified portal is available separately with the latest
CylanceMDR
 documentation.