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CylancePROTECT Mobile: Restrict Mobile Device Types and OS Versions

Nine simple steps to configure mobile alerts for unsupported device types and OS versions

You can configure the CylancePROTECT Mobile app to alert device users when they are using a device type or OS that your organization does not want to support. The steps below assume that you are creating a policy for the first time and that you have added CylancePROTECT Mobile users to Cylance Endpoint Security and enabled CylancePROTECT Mobile in an enrollment policy.

Policies menu with User Policy option

1) Click Policies > User Policy

User Policy page with Add Policy option

2) On the Protect Mobile tab, click Add Policy

Name the Policy and set notification preferences

3) Name the policy and set your notifications preference

Choose whether you would like users to receive email notifications when a threat is detected, in addition to the alert from the CylancePROTECT Mobile app.

Choose iOS or Android platform to configure

4) Choose the platform that you want to configure

Turn on Unsupported Device models and click the edit button

5) Turn on Unsupported device model

Click Edit.

Choose restricted device models

6) Choose the device models you do not support

Click Save.

Turn on Unsupported OS

7) Turn on Unsupported OS

Choose the OS versions that you do not support.

Choose Unsupported OS options

8) Click Add

Assign policy to users or groups

9) Assign the policy to users or groups

See Assign policies to users or groups for more information.

Users will receive an email with instructions to download and activate the Protect app.

That's it! Users will now be notified if the app detects a device type or OS version you have configured as not supported. For more information about restricting mobile device types and OS versions, see the Cylance Endpoint Security Setup guide.