Troubleshooting CylancePROTECT Desktop 3.x Skip Navigation

Troubleshooting
CylancePROTECT Desktop
3.x

Issue
Solution
The following error displays when you try to save a device policy after adding memory protection exclusions: “Could not save policy. Please try again”.
If the exclusion path includes a wildcard value that uses a single asterisk (*), modify the wildcard to add an additional asterisk (**), then try to save the policy again.
For more information, see KB 94518.
The
CylancePROTECT Desktop
3.0.1000 agent creates a large number of temporary files in the Windows temporary file directories.
Upgrade to agent 3.0.1005 or later.
For more information, see KB 94849.
An unexpected number of processes are blocked after upgrading to
CylancePROTECT Desktop
3.x.
For guidance and best practices, see KB 85991.