Troubleshooting CylancePROTECT Desktop 3.x
CylancePROTECT Desktop
3.xIssue | Solution |
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The following error displays when you try to save a device policy after adding memory protection exclusions: “Could not save policy. Please try again”. | If the exclusion path includes a wildcard value that uses a single asterisk (*), modify the wildcard to add an additional asterisk (**), then try to save the policy again. For more information, see KB 94518. |
The CylancePROTECT Desktop 3.0.1000 agent creates a large number of temporary files in the Windows temporary file directories. | Upgrade to agent 3.0.1005 or later. For more information, see KB 94849. |
An unexpected number of processes are blocked after upgrading to CylancePROTECT Desktop 3.x. | For guidance and best practices, see KB 85991. |