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  5. Accessing BlackBerry Workspaces Support
  6. Generate and send log files

Generate and send log files

If you encounter an issue, generate log files to send to
BlackBerry
 Support to help with their investigation.
  1. Click the
    BlackBerry
    Workspaces
     icon in the menu bar, and select
    Preferences
    .
  2. Click the
    Help
     tab.
  3. In the
    Support Logs
     area, click
    Generate logs
    .
  4. Do one of the following:
    • Click
      Send
       to generate the log file and to send it by email. An email opens with a zipped log file attached; add your comments and send your mail. (
      Send
       is available where your default mail client allows other programs to add attachments only.)
    • Click
      Save
       to generate and save the log file on your computer to send later.