Known issues
Items marked with an asterisk (*) are new for this release. For more information about known issues in BlackBerry Workspaces for iOS, visit support.blackberry.com/community to read article 48258.
* When accessing Workspaces folders from the iOS app, the folder can take several minutes to load. (WSCLIENT-1084) |
When there are thousands of files in a folder, the app performance is slow. (WSCLIENT-1084) |
Sometimes when opening a file, the a "Wi-Fi connection unavailable" error message appears even though the device is connected to a Wi-Fi network. (WSCLIENT-1053) |
If the Wi-Fi connection is lost while uploading a file, the file upload stops and does not resume properly even when the Wi-Fi connection is restored. (WSCLIENT-995) |
The "Permissions requests" menu item and "Abbreviate long file names" setting are displayed in English even though the device is set to another language such as French, Japanese, or German. (WSCLIENT-994) |
While offline, when you try to edit an Office file that is marked for offline access, the error message "This file failed to open. Try to open it in other app." is displayed. (WSCLIENT-991) |
When you try to edit access permissions in a workspace that contains thousands files, the error message "Unable to edit permissions. Try again later" is displayed. (WSCLIENT-978) |
In the BlackBerry Dynamics version of the app, the option to upload logs is missing. (WSCLIENT-852) Workaround : Administrators can use the BlackBerry UEM management console to manually request logs from the device. |
When you want to add permissions for a user on a file, the user email address is removed after you select the option to inherit permissions. (WSCLIENT-849) |
When an administrator restricts the ability for you to change the permissions when sharing files, you can't share files that cannot be DRM-protected (for example, .zip files). (EPIC-1045) |
On an iPad device, if you zoom in and out when editing a file in the Office Online editor, the screen turns white and appears empty. (IOS-10032)
Workaround : Tap the back button and edit the file again. |
When you open a file in the Office Online editor, a blank page appears for several seconds while the document is loading. The document eventually loads successfully. (IOS-10018) |
If you are using a custom font on your device, when you try to perform a search or use autocomplete forms (for example, typing in a recipient's email address) in the Workspaces app, you receive no results. (IOS-9970) |
When editing a file in the Office Online editor, the Office help menu does not work properly. (IOS-9922) |
When you create a new Office document, a blank page appears for several seconds while the Office Online interface is loading. (IOS-9909) |
If a user who is using an iPad Air 11.3, taps a workspace, then taps a file to view it, taps the back arrow to exit the viewer and taps the back arrow again to return to the workspace, nothing happens. (IOS-9846) |
If a group name is too long, some of the characters are truncated. (IOS-9060)
Workaround : Use a group name that has fewer characters. |