Known issues
4.9.1
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-9471 | Android | If the Precise Location setting is not enabled, the BlackBerry AtHoc mobile app remains on the emergency details screen after sending an emergency. | Turn on the Precise Location setting under Settings > Privacy > Location Services > AtHoc. |
MBL-9497 | Android | If Location is set to Approximate, when a user attempts to send an event or respond to an alert from the mobile app, a "Location Services Disabled" pop-up displays and the event or alert response is not performed. | Turn on the Precise Location setting under Settings > Privacy > Location Services > AtHoc. |
MBL-9657 | iOS | On devices running iOS 13, if the Allow Notifications setting for AtHoc is turned off, critical alerts do not display a banner or make a sound. | Turn on the Allow Notifications setting under Settings > Notifications > AtHoc > Allow Notifications. |
MBL-9681 | iOS | On an iPhone 7, the mobile app may crash during the registration process. | Retry the registration process. |
4.9
- There are no known issues for this release.
4.8
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-8860 | Both | The Check In / Check Out field is displayed on the organization details page as Check In instead of Check In / Check Out. | — |
MBL-8733 | Android | When attempting to open a .txt file alert attachment using Google docs, the file does not open and the "Saving" message appears and does not close. This issue applies to devices using Android 11 only. | — |
4.7.1
- There are no known issues for this release.
4.7
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-8321 | Android | When using a OnePlus 6T device, an operator cannot access the alert publishing flow when an invalid fingerprint is provided for Biometric Authentication. | Disable the Biometric Authentication setting in the organization details screen on the BlackBerry AtHoc mobile app. |
4.6.1
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-8023 | iOS | The BlackBerry AtHoc mobile app does not get upgraded until Track Me is running on iOS devices. | — |
4.6
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-7573 | iOS | On the collaboration screen, the footer at the bottom appears blank, which makes the chat look like it is clipped. | — |
MBL-7584 | iOS | On the collaboration screen, the header scrolls. | — |
MBL-7593 | iOS | On the collaboration screen, the processing icon does not display until all historical information displays. | — |
4.5
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-1048 | iOS | If you send an emergency and then close the app while the app is still contacting the organization, the emergency is not sent. | — |
MBL-7371 | iOS | When the mobile app is launched from the app shortcut, the progress indicator is displayed as a white box. | — |
4.4
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-6864 | Android | The file name of an attachment is different in the alert details screen than the file name when the attachment is opened. | — |
MBL-7218 | iOS | With iOS 13, a thick black border appears around the Login screen fields. | — |
4.2.2
- There are no known issues for this release.
4.2
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-2070 | Android | Unable to do a manual refresh to view the latest information in the Delivery Summary section. | — |
MBL-3433 | Android | Device is connected to the internet but the "No network connectivity" banner is still displayed. | — |
MBL-5581 | Android | When the user is switching organization and sends an emergency using the 3D Touch app short cut, the emergency is not sent successfully. | — |
MBL-6862 | Both | Video recorded from a phone device while sending an emergency is blurry when the video is added as an attachment. | — |
4.1
- There are no known issues for this release.
4.0
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-5350 | Both | On the Change Location screen, the map is zoomed out on Android and zoomed in on iOS. | — |
3.5
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-3902 | Android | After sending an emergency and putting the mobile app in the background, when the emergency is sent, the mobile app opens. | — |