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Known issues

The following tables list known issues based on the release version that first had the issue.

4.13

Jira ID
Platform
Summary
Workaround
MBL-12432
iOS
Users on iOS 17 may receive multiple alert push notifications if they receive an alert within 4-5 minutes after upgrading to mobile app release 4.13.

4.12.1

Jira ID
Platform
Summary
Workaround
MBL-12253
iOS
Users on iOS 17 receive multiple alert push notifications.
Upgrade to mobile app release 4.13. Open the app after the upgrade.
MBL-12387
iOS
Users on iOS 17 see alert push notifications reappear even after viewing an alert.

4.11

Jira ID
Platform
Summary
Workaround
MBL-10456
Android
The approximate location is not updated when sending an emergency using a blue tooth button when the mobile app is in the background or in a 'killed' state.

4.6

Jira ID
Platform
Summary
Workaround
MBL-7573
iOS
On the collaboration screen, the footer at the bottom appears blank, which makes the chat look like it is clipped.
MBL-7584
iOS
On the collaboration screen, the header scrolls.

4.4

Jira ID
Platform
Summary
Workaround
MBL-6864
Android
The file name of an attachment is different in the alert details screen than the file name when the attachment is opened.

4.2

Jira ID
Platform
Summary
Workaround
MBL-2070
Android
Unable to do a manual refresh to view the latest information in the Delivery Summary section.
MBL-3433
Android
Device is connected to the internet but the "No network connectivity" banner is still displayed.
MBL-5581
Android
When the user is switching organization and sends an emergency using the 3D Touch app short cut, the emergency is not sent successfully.
MBL-6862
Both
Video recorded from a phone device while sending an emergency is blurry when the video is added as an attachment.