- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix B: Desktop client URL parameters
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
- Legal notice
Validation error
When a user gets a Validation Error page while using any of the Self Service menu options available in the desktop app (or any other service menu option that goes through wwwroot/sps), the cause is either an invalid ActiveX Object name in the management system (
Settings
> Desktop App
), or a browser setting that is blocking use of the ActiveX object or the Safari extension.Confirm the following browser settings:
Internet Explorer
- Run ActiveX controls and plug-ins (should be Enable).
- Script ActiveX controls marked as safe for scripting (should be Enable).
Safari
- The AtHoc ADC Extension must be enabled in the Extensions tab in Safari preferences.