Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. 7.20
  4. AtHoc Situation Response
  5. Plan and Respond
  6. Create an incident

Create an incident

Plans that are in an active state can be used to create an incident.
  1. Log in to the
    BlackBerry AtHoc
     management system as a Plan Manager, Plan Incident Manager, Organization Administrator, or Enterprise Administrator.
  2. Click
    Plan
     >
    Incident Manager
    .
  3. On the 
    Incidents
     page, click
    New Incident
    .
  4. On the
    New Incident
     page, select an active plan from the
    Plan
     list. The Title field automatically populates with the name of the plan. This field is editable. You can enter a title that is between 3 and 100 characters.
  5. Optionally, in the
    Description
     field, enter a description. The maximum length is 200 characters.
  6. In the
    Expected Duration
     section, select the number of days, hours, and minutes.
  7. Optionally, click The Reorder Step icon and drag to change the order of steps.
  8. Optionally, for alert and event steps, click
    Preview
     to open a window that displays the details of the selected alert or event template.
  9. Optionally, for collaboration steps, click
    Preview
     to open a dialog that displays the users and groups who have been invited to join the collaboration.
  11. Click
    Review and Create
    .
  12. On the
    Review and Create
     page, review the content.
  13. Optionally, on the
    Review and Create
     page, for alert and event steps, click The Expand Step icon to expand the details of the step and then click the name of the template to preview the template content. For collaborate steps, click the link to view the users and groups who were invited to the collaboration.
  14. Click
    Create
    .
The incident is live and is added to the incident manager. Plan Incident Managers, Plan Managers, Organization Administrators and Enterprise Administrators can now Activate plan steps, View plan progress, Track the status of plan steps, Enable, disable, or end steps, or Add steps to a plan.