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Known issues

This section lists known issues in
BlackBerry AtHoc
releases.

7.16

Jira ID
Description
Workaround
Alert Templates
IWS-63874
If an imported alert template contains a More Info link without http:// in the URL, clicking the Test URL button results in a 404 error.
Add htttp:// to the URL in the More Info link before clicking the Test URL button.

7.14

Jira ID
Description
Workaround
Alerting
IWS-58156
Alerts triggered from the mobile app do not display the icons on the map that are defined in the mobile event rules.
IWS-61325
If you create and save an alert template with a map, and then create and save a second alert template with a map, when you open the first saved template, the map from the second saved template is displayed.
Clear your browser cache, log out, and then log in.
IWS-61074
Tabbing does not navigate correctly in alerts sent to the Desktop app using the default template.
IWS-62434
The Custom Field section for alert placeholders is not visible after duplicating a draft alert when logged in as an Advanced Alert Manager.
External event alert
IWS-58065
Alerts are not triggered for external events when placeholders are added to the alert title in the out of the box External Feeds Template. The External Feeds Template contains a [BFSTitle] placeholder by default. Adding additional placeholders to the title field can cause the title to have more than the maximum number of characters.
Do not add additional placeholders to the title field.
IPAWS
IWS-58653
COG to COG alerts sent between connected organizations with a valid FIPS code do not work as expected. The target organization receives the IPAWS alert, but no alerts are triggered.

7.13

Jira ID
Description
Workaround
Reporting
IWS-63862
The User Tracking Report with Devices does not display records beyond the first page.

7.9

Jira ID
Description
Workaround
Alerting
IWS-61005
The Respond & Close button is not displayed correctly in an alert published using a legacy template with more than 4 response options.
IWS-61042
In a Basic organization, saving a draft alert more than one time causes an error.