Bilingual alerts

The Bilingual Alerts feature enables operators to select a second language to send an alert to end users. End users can choose their preferred language to receive alerts in from the

BlackBerry AtHoc

management system, Self Service, or from the mobile app.

A System Administrator must enable the IsBilingualAlertSupport feature in

Settings

>

System Setup

>

Feature Enablement

. Delivery locales must be selected in

Settings

>

General Settings

.

The alert template used to send a bilingual alert must have the Add Bilingual option enabled in the alert template settings.

At least one response option must be selected.

The bilingual alert can be enabled and a second language selected by an administrator when creating an alert template, or by an operator when sending an alert. The Add Bilingual option is available in the Content section of the alert. The quick edit feature is available for the translation on the Review and Publish page when publishing an alert.