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  2. BlackBerry UEM 12.21
  3. BlackBerry UEM 12.21 and UEM Cloud Release Notes
  4. BlackBerry Connectivity Release Notes
  5. Known issues for BlackBerry Connectivity

Known issues for
BlackBerry Connectivity

BlackBerry Connectivity
 for
Android

If a
Samsung
 device user clears the storage cache for the
BlackBerry Connectivity
 app from the device settings, the
BlackBerry Connectivity
 app cannot connect to your organization's network.
Workaround:
 Instruct
Samsung
 device users to not clear the storage cache for the
BlackBerry Connectivity
 app. If this does occur, instruct the user to remove and install the
BlackBerry Connectivity
 app again, or you can remove the enterprise connectivity profile from the user and then assign it to the user again.
On
Samsung
 devices activated with the
Work space only
 (
Android Enterprise
 fully managed device) activation type, you cannot send or receive MMS messages when container-wide VPN is enabled. (BSCP-824)

BlackBerry Connectivity
 for
iOS

When a user tries to upgrade from a previous version of the app to the latest version available in the
App Store
, the upgrade might not complete successfully due to a known issue in the
iOS
 software.
Workaround:
 Uninstall the app that is currently on the device, then install the latest version that is available in the
App Store
.
When trying to upgrade the
BlackBerry Connectivity
 app on devices running
iOS
 13, the app update stalls and might not complete successfully if the device has a secure tunnel connection established. (BSCP-808)
Workaround
: Before you update the
BlackBerry Connectivity
 app, disconnect the secure tunnel connection. After you update the app, check the app to verify that the connection is re-established.
If an enterprise connectivity profile with per-app VPN configured is assigned to an
iOS
 device with the User privacy - User enrollment activation type, the per-app VPN connection cannot be established. (BSCP-801)