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Send a
BlackBerry Dynamics
app unlock key and QR code to a user

You can send an email with an app unlock key and QR code to a user if a
BlackBerry Dynamics
apps has become locked on their device. The user can also generate an unlock key for a
BlackBerry Dynamics
app using
UEM Self-Service
. For
BlackBerry UEM
version 12.21 Quick Fix 1 (February 2025) and later releases, the unlock key can be used for any
BlackBerry Dynamics
app on the device. The key expires after it is used to unlock a
BlackBerry Dynamics
app. You or the user must generate a new key for each app that the user wants to unlock.
  1. In the management console, on the menu bar, click
    Users
    .
  2. Search for and click the name of user account.
  3. Click the appropriate device tab.
  4. In the
    BlackBerry Dynamics apps
    section, in the
    App actions
    row, click
    Unlock app
    for a
    BlackBerry Dynamics
    app.
  5. Select the
    BlackBerry Dynamics
    unlock key email template that you want to use.
  6. Click
    Send
    .