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  1. BlackBerry Docs
  2. BlackBerry UEM 12.20
  3. Managing administrators, users, and groups
  4. Creating and managing user accounts
  5. Create a user account

Create a user account

  • If you want to add a directory user, verify that
    BlackBerry UEM
     is connected to your company directory. For information about connecting
    UEM
     to a company directory and enabling directory-linked groups, see Connecting to your company's directories in the Configuration content.
  • If you want to enable the BlackBerry Workspaces service for your users, verify that the
    Workspaces
     plug-in for
    UEM
     is installed on each instance of
    UEM
     in your environment.
  1. In the management console, on the menu bar, click
    Users > Managed devices > Add user
    .
  2. Do one of the following:
    Task
    Steps
    Add a directory user.
    1. On the
      Company directory
       tab, search for the directory user that you want to add. You can search by first name, last name, display name, username, or email address.
    2. In the search results, select the user account.
    Add a local user.
    1. On the
      Local
       tab, specify the user's first name and last name.
    2. Optionally, edit the user's display name.
    3. In the
      Username
       field, type a unique username.
    4. In the
      Email address
       field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as
      Workspaces
       or device management.
    5. Optionally, click
      Additional user details
       and fill in the fields as needed.
    Add a
    BlackBerry Online Account
     user (
    UEM Cloud
     only)
    1. On the
      Non-directory
       tab, specify the user's first name and last name.
    2. Optionally, edit the user's display name.
    3. In the
      Email address
       field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as
      Workspaces
       or device management.
    4. Optionally, click
      Additional user details
       and fill in the fields as needed.
  3. If local groups exist in
    UEM
     and you want to add the user account to groups, in the
    Available groups
     list, click one or more groups and click The Add to list icon.
    When you create a user account, you can add it to local groups only. If the user account is a member of a directory-linked group, it is automatically associated with that group when the synchronization between
    UEM
     and your company directory occurs.
  4. In a Cloud environment, under
    UEM Self-Service
    , select either
    BlackBerry Online Account
     or
    Local UEM user account
    . If you select Local
    UEM
     user account, create a password for
    BlackBerry UEM Self-Service
    . If the user is assigned an administrative role, they can also use the password to access the management console.
  5. In an on-premises environment, if you add a local user, in the
    Password
     field, create a password for
    UEM Self-Service
    . If the user is assigned an administrative role, they can also use the password to access the management console.
  6. In the
    Enabled services
     section, select the
    Enable user for device management
     check box.
  7. If the
    Workspaces
     plug-in for
    UEM
     is installed in the domain, to enable the
    Workspaces
     service, do the following:
    1. In the
      BlackBerry Workspaces
       section, select the
      Enable BlackBerry Workspaces
       check box. By default, users enabled with the
      Workspaces
       service receive the Visitor role.
    2. Select one or more user roles and click The Add to list icon.
  8. Do one of the following:
    Task
    Steps
    Have users activate devices with the activation profile that is currently assigned to them.
    1. In the
      Activation option
       drop-down list, select
      Default device activation
      .
    2. In the
      Activation password
       drop-down list, select whether you want to set the password or autogenerate a password.
    3. Optionally, change the activation period expiration.
    4. If you want the activation password to be valid only for one device activation, select
      Activation period expires after the first device is activated
      .
    5. In the
      Activation email template
       drop-down list, select the template that you want to use for the activation email.
    Pair an activation password with a specific activation profile.
    1. In the
      Activation option
       drop-down list, click
      Device activation with specified activation profile
      .
    2. In the
      Activation profile
       drop-down list, select the activation profile that you want to pair with a password.
    3. In the
      Activation password
       drop-down list, select whether you want to set the password or autogenerate a password.
    4. Optionally, change the activation period expiration.
    5. If you want the activation password to be valid for one device activation only, select
      Activation period expires after the first device is activated
      .
    6. In the
      Activation email template
       drop-down list, select the template that you want to use for the activation email.
    Allow users to activate only
    BlackBerry Dynamics
     apps.
    1. In the
      Activation option
       drop-down list, select
      BlackBerry Dynamics access key generation
      .
    2. In the
      Number of access keys to generate
       drop-down list, select the number of keys. Each key can be used only once to activate a
      BlackBerry Dynamics
       app.
    3. Select the number of days that you want the access key to remain valid.
    4. In the
      Activation email template
       drop-down list, select the template that you want to use for the activation email.
    Add the user to
    UEM
     only.
    In the
    Activation option
     drop-down list, select
    Do not set
    .
  9. If you use custom variables, expand
    Custom variables
     and specify the appropriate values for the variables that you defined.
  10. Do one of the following:
    • To save the user account, click
      Save
      .
    • To save the user account and create another user account, click
      Save and new
      .