Verifying that a device is allowed to access work email and organizer data
When your organization uses
BlackBerry Gatekeeping Service
to control which devices can access work email and organizer data from Exchange ActiveSync
, at least one gatekeeping server is configured on an email profile. When the email profile with gatekeeping configured is assigned to a user account, you can verify the connection status between a device and Exchange ActiveSync
. You can locate the status by looking at the device details page, in the IT policy and profiles section. The following statuses display in the device details beside the email profile.Status | Description |
|---|---|
Unknown | A status of Unknown is displayed when BlackBerry UEM cannot determine the ID of the device. The device is listed in the Restricted device list and must be manually added to the allow list. |
Connection pending | A status of Connection pending is displayed when BlackBerry UEM knows the ID of the device and the device is queued waiting to be added to the allow list. |
Connection allowed | A status of Connection allowed is displayed when BlackBerry UEM knows the ID of the device and the device is on the allow list. |