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  2. BlackBerry UEM 12.16
  3. Administration
  4. Managing device features
  5. Managing factory reset protection for Android Enterprise devices
  6. Clear factory reset protection from a device

Clear factory reset protection from a device

When factory reset protection is triggered on the device, enterprise activation on 
BlackBerry UEM
 will no longer work. You must first clear factory reset protection using the 
Android
 out of box experience. 
  1. If you are using any form of automated activation system (such as zero-touch enrollment or 
    Samsung Knox Mobile Enrollment
    ), you must disable it so that the device can go through the out of box experience.
  2. Once the device has connectivity, on the first 
    Android
     account screen, the user is prompted to enter the 
    Google
     account credentials that are associated with the device. If you have set up a specific 
    Google
     account in the factory reset protection profile, the user must enter the email address and the password that is associated with the account.
  3. Once the user has entered the 
    Google
     account email address and password, they will be asked if they want to add this user to the device. The user must select the option to use a new user for the device.
    • On non-
      Samsung
       devices that are not using zero-touch enrollment: Users can enter 'afw#blackberry' or the enterprise 
      Google
       account details to install the 
      BlackBerry UEM Client
      , and re-activate the device against 
      BlackBerry UEM
      .
    • On 
      Samsung
       devices that are not using zero-touch enrollment or 
      Samsung Knox Mobile Enrollment
      : Complete the out of box experience, and use the device settings to reset the device. When the device restarts, it will be able to re-activate with the enterprise.
    • Devices using zero-touch enrollment or 
      Samsung Knox Mobile Enrollment
      : If you are using any form of automated activation system (such as zero-touch enrollment or 
      Samsung Knox Mobile Enrollment
      ) you can re-enable it for the device, complete the out of box experience and use the device settings to reset the device. The device should now restart and use the automated activation system you have configured.