BlackBerry UEM Client

for

iOS

known issues

* On devices activated with the

User privacy

activation type, if the administrator configured insecure

Wi-Fi

access point detection and set compliance actions, the device is considered to be out of compliance when the user is not properly prompted to grant location access permission or if they declined it. The

UEM Client

does not indicate that location access is required to resolve the insecure

Wi-Fi

compliance violation. (EMA-18496, EMA-18497)

Workaround

: Close and reopen the

UEM Client

and grant the location access permission when the prompt displays. You can also grant location access permission for the

UEM Client

from the device settings.

While activating the

UEM Client

, after setting the

BlackBerry Dynamics

password, if the user closes the

UEM Client

while still on the Configuring BlackBerry Dynamics screen and then opens the

UEM Client

again, the

UEM Client

remains on the Configuring BlackBerry Dynamics screen and does not complete the activation. (EMA-17107)

On a device that is configured for

Entra ID

conditional access, if the user unregisters the device from the

Microsoft Authenticator

app, the user is not prompted to authenticate when they open the

UEM Client

. (SIS-18073)

Workaround

: In the

UEM Client

, tap 

> Settings > Enroll Conditional Access

. Follow the instructions on the screen to authenticate the device.

Workaround 2

: Administrators can remove the device from the

Entra

endpoint portal. On the device, close and reopen the

UEM Client

. Follow the instructions on the screen to authenticate the device.

When you try to activate an

Apple

DEP device over a proxy-enabled

Wi-Fi

connection, the following error message displays: "Error 3006: Your device cannot be activated at this time. Please try again later or contact your administrator." (EMA-14927)

Workaround

: Use the cellular data connection or another

Wi-Fi

network that does not use a proxy.

After deactivating an

iPad

device, the error message "This device is deactivated" appears when you open the

UEM Client

and try to activate the device again. (EMA-14818)

Workaround

: Perform a factory reset on the device.

When you open a

BlackBerry Dynamics

app while in airplane mode, the

UEM Client

might stop responding if it is the authentication delegate. (EMA-13095)

On

iOS

devices, the

UEM Client

displays an inaccurate compliance message when an app-level compliance rule is assigned.  (EMA-7439)