BlackBerry UEM Client

for

iOS

known issues

When a user tries to import

Purebred

certificates (Assigned Profiles > Import certificates), the UI might not display the

Purebred

certificates for import as expected. (EMA-19280)

Sideloaded apps are not detected on devices running

iOS

or

iPadOS

version 17.5 and later, due to the introduction of some OS limitations that limit the ability to accurately determine that an app is sideloaded. (EMA-18553)

If an administrator enables Microsoft Conditional Access after a device was already activated and the Microsoft Authenticator app is already installed, the UEM Client does not prompt the user to enroll in conditional access when it is opened. (EMA-18313)

Workaround

: Force close the UEM Client and re-open it.

After deactivating an

iPad

device, the error message "This device is deactivated" appears when you open the

UEM Client

and try to activate the device again. (EMA-14818)

Workaround

: Perform a factory reset on the device.

On

iOS

devices, the

UEM Client

displays an inaccurate compliance message when an app-level compliance rule is assigned. (EMA-7439)

If a user tries to activate the

UEM Client

on an

iOS

26 device while on a home

Wi-Fi

network, the MDM profile might not install as expected on the device. This issue occurs intermittently. (EMM-158986)

Workaround

: In the device settings (General > VPN & Device Management), try to install the MDM profile again until it installs successfully. Verify that you are using a reliable

Wi-Fi

network.

If a user tries to activate the

UEM Client

on an

iOS

26 device over a mobile network, the activation process might not complete as expected because some

UEM

profiles could not be applied to the device. (EMM-158716)

Workaround

: Activate the

UEM Client

while your device is connected to a reliable

Wi-Fi

network.

On a device that is configured for

Entra ID

conditional access, if the user unregisters the device from the

Microsoft Authenticator

app, the user is not prompted to authenticate when they open the

UEM Client

. (SIS-18073)

Workaround

: In the

UEM Client

, open the

BlackBerry Dynamics Launcher

and tap 

Settings > Enroll Conditional Access

. Follow the instructions on the screen to authenticate the device.

Workaround 2

: Administrators can remove the device from the

Entra

endpoint portal. On the device, close and reopen the

UEM Client

. Follow the instructions on the screen to authenticate the device.