BlackBerry UEM Client

for

iOS

known issues

Sideloaded apps are not detected on devices running iOS or iPadOS version 17.5 and later, due to the introduction of some OS limitations that limit the ability to accurately determine that an app is sideloaded. (EMA-18553)

If an administrator enables Microsoft Conditional Access after a device was already activated and the Microsoft Authenticator app is already installed, the UEM Client does not prompt the user to enroll in conditional access when it is opened. (EMA-18313)

Workaround

: Force close the UEM Client and re-open it.

On a device that is configured for

Entra ID

conditional access, if the user unregisters the device from the

Microsoft Authenticator

app, the user is not prompted to authenticate when they open the

UEM Client

. (SIS-18073)

Workaround

: In the

UEM Client

, tap 

> Settings > Enroll Conditional Access

. Follow the instructions on the screen to authenticate the device.

Workaround 2

: Administrators can remove the device from the

Entra

endpoint portal. On the device, close and reopen the

UEM Client

. Follow the instructions on the screen to authenticate the device.

When you try to activate an

Apple

DEP device over a proxy-enabled

Wi-Fi

connection, the following error message displays: "Error 3006: Your device cannot be activated at this time. Please try again later or contact your administrator." (EMA-14927)

Workaround

: Use the cellular data connection or another

Wi-Fi

network that does not use a proxy.

After deactivating an

iPad

device, the error message "This device is deactivated" appears when you open the

UEM Client

and try to activate the device again. (EMA-14818)

Workaround

: Perform a factory reset on the device.

When you open a

BlackBerry Dynamics

app while in airplane mode, the

UEM Client

might stop responding if it is the authentication delegate. (EMA-13095)

On

iOS

devices, the

UEM Client

displays an inaccurate compliance message when an app-level compliance rule is assigned.  (EMA-7439)