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Activate your
Android
device

Your device is ready to be activated when you receive an activation email from your administrator.
The activation email includes the information that you need to activate your device. If you need a new activation email or your activation password has already expired, create a password in
BlackBerry UEM Self-Service
or contact your administrator.
If you received an activation
QR Code
from your administrator, you can use it to activate your device. When you activate a device with a
QR Code
, you don't need to type any information.
If you received instructions from your administrator about using your enterprise credentials, you are redirected to your organization's sign-in page to activate the device. 
To activate the device, you must allow the
UEM Client
to access the phone on your device.
  1. On the device, install the
    BlackBerry UEM Client
    from
    Google Play
    .
  2. Open the
    UEM Client
    .
  3. Read and accept the license agreement.
  4. Do one of the following:
    Task
    Steps
    Use a
    QR Code
    to activate the device
    1. Tap the QR code icon
      Scan QR Code
      .
    2. Tap
      Allow
      to allow the
      UEM Client
      to take pictures and record video.
    3. Scan the
      QR Code
      in the activation email.
    Manually activate the device
    1. Tap
      Enter credentials provided in your activation email
      .
    2. Type your work email address. This is the email address where you received the activation email. Tap
      Next
      .
    3. If necessary, type the server address found in your activation email and tap
      Next
      .
    4. If necessary, type your username.
    5. Type your activation password and tap Activate My Device. If your activation password is expired, create a new password in
      BlackBerry UEM Self-Service
      or contact your administrator.
  5. Tap
    Allow
    to allow the
    UEM Client
    to make and manage phone calls.
  6. Wait while the profiles and settings are pushed to your device.
  7. On the
    Set up your profile
    screen, tap
    Set up
    and wait while a work profile is set up on the device.
  8. If you are prompted, log in to your
    Google
    account with your
    Google
    email address and password. If you do not have a
    Google
    account, you can create one at this point.
  9. On the unlock selection screen, choose a screen unlock method.
  10. If you are prompted with the
    Secure start-up
    screen, tap
    Yes
    to require a password when the device starts.
  11. Type a device password, and type it again to confirm it. Tap
    OK
    .
  12. Select one of the options for how you want your notifications to show. Tap
    Done
    .
  13. Create a
    UEM Client
    password and tap
    OK
    . If you are using
    BlackBerry Dynamics
    apps, you will also use this password to sign in to all of your
    BlackBerry Dynamics
    apps.
  14. On the next screen, tap
    Enroll
    and follow the on-screen prompts if you want to set up fingerprint authentication for the UEM Client and any BlackBerry Dynamics apps that you have. Otherwise, tap
    Cancel
    .
  15. If you are signed out of your device, unlock your device to complete the
    BlackBerry UEM
    activation.
  16. If prompted, tap
    OK
    to allow the connection to
    BlackBerry Secure Connect Plus
    and wait while the connection is turned on.
  17. Optionally, if your administrator has set up
    Microsoft Azure
    conditional access, do one of the following:
    Task
    Steps
    Install the
    Microsoft
    Authenticator app on your device, and sign into
    Microsoft Azure
    1. On the
      Microsoft
      Online Device registration screen, tap
      Continue
      .
    2. Sign in with your
      Microsoft Azure
      credentials.
    3. On the
      Help us keep your device secure
      screen, you must download the
      Microsoft
      Authenticator app. Tap
      Get the app
      .
    4. In the app store, tap
      Install
      .
    5. When prompted to allow diagnostics collection, tap
      OK
      .
    6. Sign in with your
      Microsoft Azure
      credentials.
    7. Tap
      Register.
    Sign into
    Microsoft Azure
    1. On the
      Microsoft
      Online Device registration screen, tap
      Continue
      .
    2. Tap on your account.
    3. Sign in with your
      Microsoft Azure
      credentials.
    4. On the
      Help us keep your device secure
      screen, tap
      Register
      .
    5. Tap
      Open
      to view the
      UEM Client
      compliance screen.
  18. If you are prompted, follow the instructions on the screen to install work apps on your device.
To verify that the activation process completed successfully, perform one of the following actions:
  • In the
    UEM Client
    , tap The Menu icon >
    About
    . In the
    Activated Device
    section, verify that the device information and the activation time stamp are present.
  • In the
    BlackBerry UEM Self-Service
    console, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.