Manually allow or block access to Exchange ActiveSync

If a device is not automatically added to the allowed list to access Exchange ActiveSync, you can manually allow access to it from the BlackBerry UEM management console. For example, if UEM cannot obtain the Exchange ActiveSync ID of the device, such as for an Android device that is activated using the MDM activation type, you must manually allow the device if you want to grant access to it.

You can also block a previously allowed device from accessing Exchange ActiveSync. Blocking a device prevents it from retrieving email messages and other information from the Microsoft Exchange Server.

  1. In the management console, on the menu bar, click Users > Exchange gatekeeping.
  2. In the Restricted devices list, search for a device.
  3. In the Action column, do one of the following:
    • To allow access to Exchange ActiveSync, click The Allow icon.
    • To block access to Exchange ActiveSync, click The Block icon.