Verify that a device is allowed to access Exchange ActiveSync

When your organization uses BlackBerry Gatekeeping Service to control which devices are allowed to access work email and organizer data from Exchange ActiveSync, you can verify the connection status between the device and Exchange ActiveSync. To establish a connection, users are assigned an email profile that has at least one gatekeeping server associated with it. The connection status is shown on the device details page of the user account, beside the email profile in the IT policy and profiles section.

  1. In the management console, on the menu bar, click Users > Managed devices.
  2. Search for and click the name of a user account.
  3. Select the tab for the device that you want to verify.
  4. In the IT policy and profiles section, note the following statuses.
    • Connection allowed: This status is displayed when BlackBerry UEM knows the ID of the device and the device is on the allowed list.
    • Connection pending: This status is displayed when BlackBerry UEM knows the ID of the device and the device is in queue to be added to the allowed list.
    • Unknown: This status is displayed when BlackBerry UEM cannot determine the ID of the device. The device is listed in the Restricted device list and must be manually added to the allowed list.